You have a key customer in leadership who you find to be vague and imprecise. You have briefed this key
customer several times on initiatives in your service area only to find that they disagree and state you never briefed them on your activities. This individual is never available. At best you can meet them in-person twice a year. Your CIO and Director are asking you to provide status updates with this key customer, but it’s difficult to do due to vague communication and inability to get on the key customer’s schedule.
You feel that you are in a ‘damned-if-you-do damned-if-you-don’t’ situation which is frustrating. What actions do you take so that you move from being ‘unstuck’ and improve relations?