The paper will also give detailed illustrations related to the standards and expectations of a typical five stars hotel front office, descriptions of Rotana’s Front Office standards, and analysis of Rotana’s front office standards will also be provided. The report will also include a survey about the performance standards of the Front Office department of Rotana Hotel. Finally, the report will also offer its readers with recommendations and total quality management tools that would be implemented in the Front Office department of Rotana Hotel.The Rotana Hotels Management Corporation known as the Rotana Hotels, one of the leading hotel management companies in the Middle East, was established in 1992, by a partnership between Nasser Al Nowais and Selim El Zyr, who were joined three years later by Nael Hashweh and Imad Elias. The Rotana Hotels Management Corporation started its operation as a Rotana hotel in 1993 in Abu Dhabi.Rotana Hotel offers traditional Arabic hospitality and embraced by the grandeur of modern luxuries. It offers luxury accommodation and delicious food and beverage along with outdoor swimming pools, fitness centre, sauna and Jacuzzi to its guests. Due to its location in the commercial centre with major tourist attractions surrounding it, Rotana Hotel provides its guests with an extremely pleasurable experience. It also offers a business centre and a ballroom that accommodates 1,000 people along with to quality audio-visual facility.“Our vision is to be the Leading and Preferred Hospitality Management Company within the Middle East, operating Hotels, Suites and Resorts. We have the expertise, the passion and the competitive strength to achieve this goal”.“We will identify and exceed the expectations of our Guests, Staff and Owners through innovative and creative solutions, combined with personalized care to gain their loyalty. We will constantly maintain International quality standards complemented with traditional Arabic Hospitality”.
The Principles of Total Quality Management