Online Learning
CLICK HERE TO ORDER YOUR ASSIGNMENT

Question14 7

Your large firm is about to change to a customer-centered organization structure, in which employees who have rarely had customer contact will now likely significantly influence customer satisfaction and retention. As a part of the transition, your superior wants an accurate evaluation of the morale of the firm’s large number of computer technicians What type of sample would you draw if it was to be an unrestricted sample?Employee morale is an important aspect in employment. It is a state of individual psychological well-being based upon a sense of confidence and usefulness and purpose (Bowles and Cooper, 2009). It’s the spirit of a group that makes the members want to succeed. With the scenario mentioned above, the firm wants to make sure the computer technicians are not too stressed about the new transition that is about to happen. They want to know if they are prepared for the change and how they are feeling. Measuring the morale of the employees will show if the employees are satisfied or not and will show any problems that is affecting morale. Morale is important because it affects employee’s performance. Customers are usually more satisfied when they are served by highly morale employees and those customers will likely return to the business (Bowles and Cooper, 2009). The change relies on the morale of the employees. Based on Deuteronomy 31:6 Be strong and courageous. Do not fear or be in dread of them, for it is the Lord your God who goes with you. He will not leave you or forsake you.” The employees should not fear the change but embrace it. God will always be by your side to help you if you are struggling. The type of study that should be used when determining the morale of the computer technicians is the simple random sampling.The simple random sample is unrestricted and is the purest form of probability sampling (Cooper and Schindler, 2014). It is considered a special case in which each population element has a known and equal chance of selection. To create a simple random sample, one must have a frame drawn up for the population of interest prior to sampling or at least know the size of the frame in advance (Lavrakas, 2008). To create a simple random sample, you would need to follow six steps. Those steps are defining the population, choosing your sample size, listing the population, assigning numbers to the units, finding random numbers, and selecting your sample (Laerd, 2015).With the simple random sample, there are some advantages and disadvantages.Some advantages are that it provides us with a sample that is highly representative of the population being studied and the its ease of use and its accurate representation of the larger population. Simple random sampling also allows us to make simplifications from the sample to the population because they are more likely to be considered to have external validity (Laerd, 2015). Simple random sampling is as simple as its name indicates, and it is accurate. Some of the disadvantages are that it may be challenging to gain access to the list of the population of the firm and the time needed to gather the full list of a specific population. It also has a problem with the capital necessary to retrieve and contact that list and the bias that could occur when the sample set is not large enough to effectively represent the full population. This is the best sample to use if it’s unrestricted. In most cases, a researcher who chooses a simple random sample design would be doing two things contrary to good judgment by ignoring all cost considerations and ignoring all prior knowledge about the population (Lavrakas, 2008).References(n.d.). Retrieved March 7, 2018, from http://dissertation.laerd.com/simple-random-sampling.phpBowles, D., & Cooper, C. (2009).Employee morale : driving performance in challenging times. Retrieved fromhttps://ebookcentral-proquest-com.ezproxy.liberty.eduCooper, D., & Schindler, P. (2014).Business research methods. 12th ed. Boston: McGraw-Hill/Irwin.Lavrakas, P. J. (2008).Encyclopedia of survey research methodsThousand Oaks, CA: SAGE Publications Ltd doi: 10.4135/9781412963947

Question14 7