The most essential component of a learning and development plan as per the respondents’ view are the skills and second most essential learning component required to enhance service delivery quality according to the respondents is that of knowledge. These findings are very positive and reflect a developmental, growth-oriented attitude. Trained staff is more competent and can perform better than untrained staff. To attain training there must be motivation among the members and they must be interested in learning and developing in order to benefit from the training programs offered to them. The research study has revealed that all the respondents realize the importance of learning and development training programs and are willing to learn and grow for the betterment of their selves and organization in turn.Garavanfurther suggested that a strategically integrated model of Human Resource Development would ensure that the concepts of training, development, education, and learning and backed up and embedded in strategic plans, operational plans, policies, and work practice. The findings reveal that the respondents are well informed about the importance of all these components of training and therefore it can be safely said that such a plan as suggested by Garavan can be very feasible for an organization like Loretto Care where chances of its acceptance at the managerial level appear to be quite high.
How does Learning and Employee Development Contribute to Organisational Success and Performance Within Social Care Services