In the worst-case scenario, miscommunication could result in the death of the patient. In the case of Anne, who suffered from a stroke, delayed communication in the period between the moment when she first felt unusual symptoms and when she reached the hospital caused her to suffer a stroke. If her husband Paul had been successful in reaching an ambulance or other medical firm and enabled her to reach the hospital in time, this could have been averted. However, Paul, Anne’s husband, was unsuccessful in reaching the ambulance. In addition, when she finally reached a hospital, Anne was left unattended for approximately four hours. During this interlude, her face sagged on one side and she lost control of her bodily functions. It does seem that the attitude of the medical professionals concerned was shockingly callous. However, it is more likely that they simply were unequipped with the right coping skills for dealing with the extreme stress that is often encountered in the medical field. The medical emergency number dialed by Paul may have been disconnected. However, it is more likely that the line was busy and there were many people trying to use it at the same time. On his arrival at the first hospital, Paul and Anne may have walked in at a time when all medical professionals were busy attending to serious cases. thus the lack of attention for the first four hours. In addition, the doctors were probably strained after a hard day’s work. This is not a suggestion that their attitude was excusable. however, it is important to point out that medical practitioners deal with extreme stress on a regular basis.
Communication Principles Techniques and Strategies used in Health and Social Care Settings